FAQs
Discover what CHWW does and answers to frequently asked question.
Community Health and Wellbeing Workers are part of your community, offering a helping hand when things feel overwhelming or unclear. Here are some frequently asked questions about our services and support.
What does a CHWW do?
A Community Health and Wellbeing Worker (CHWW) offers friendly, practical support to help people improve their health and wellbeing. We’re here to listen, guide, and connect you with the right services or groups in your area.
We can help with things like:
- Feeling lonely or isolated
- Managing stress or anxiety
- Finding local activities or support groups
- Accessing housing, benefits or financial advice
- Building confidence or setting goals
We’re not medical staff, but we’re medically led and we work closely with GPs, nurses, and other professionals to make sure you get the right kind of support.
Who can access the service?
Our service is open to anyone in the local community who needs support with their health and wellbeing. You don’t need a diagnosis, and you don’t need to be referred by a doctor. although GPs and other professionals can refer you if needed.
Please note, we only work in some areas, and not all parts of the UK. However, we are hoping to expand and provide wider geographical coverage.
We support people of all ages, backgrounds, and circumstances. Whether you just need someone to talk to, or you're going through a more difficult time, we’re here to help.
Is the service confidential?
Yes. Anything you share with a CHWW is treated with respect and confidentiality. If we ever need to share information to keep you or someone else safe, we’ll always explain why and talk it through with you first.
How long can I receive support?
There’s no strict time limit. Some people only need a couple of conversations. Others may need more ongoing support. We’ll work with you to decide what’s right, and we’ll regularly check in to see how things are going. Of course, we have to balance provision with the number of people needing help. So we will aim for you to become independent and self-sufficient.
Do I have to pay for the service?
No. Our support is completely free to access. There are no hidden costs, no sign-up fees, and no catch.
Who pays for the service then?
The service is funded by the Integrated Care Board, PCN, or hospital trust. It’s part of preventative care to reduce backlogs and pressure on the NHS.
Can I meet in person or does it have to be a phone call?
Yes. We can meet face-to-face in your home, at a community space, or wherever feels most comfortable. We also offer support over the phone or online if that’s easier for you.
Can I refer someone else?
We’re super-happy to be recommended, but referrals may need to come via the GP surgery or hospital.
If you are interested in more information, please feel free to get in touch.